Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on Dark Reflections website. Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was / were missing
- Wrong item was sent by the Seller.
- Return could also result in refund of money in most of the cases.
The Refund Policy seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within 48 hours from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for refund for the product/s from the seller subject to the following terms and conditions:
- Notify Dark Reflections by calling/email of any defects in the product/s at the time of delivery of the product/s and/or within 48 hours from the time of delivery and the amount shall be refunded back within 15 days.
Following products shall not be eligible for return or refund:
• Damages due to misuse of product;
• Products with tampered or missing serial/UPC numbers;
• Any damage/defect which are not covered under the manufacturer’s warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
Earrings and freebies are not covered under the return policy.
Damaged or defective products are meanwhile covered by our return policy.
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the Seller.
The total amount of claim by a User shall be equal to and not exceeding the total price of the product.
Jurisdictional Issues/Sale Worldwide.
The material on the Website is presented for the purpose of sale Worldwide. Dark Reflections make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Dark Reflections is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by Dark Reflections and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Dark Reflections we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
We do our best to provide detailed information about each product on our site to assist you prior to making any purchase decisions.
Please remember that the products for sale are handcrafted and may have little imperfections. These “imperfections” lend to the character of the product, making each product unique in it’s own way.
Some designer’s produce only upon orders we receive from you, so once an order is placed and has entered into its production cycle we are accordingly unable to stop it!
All products are thoroughly examined for any damages prior to shipping to ensure that you receive the item in excellent condition.
Please ensure that you inspect all packages for damage before signing for the package.
In the unlikely event that you receive the wrong item, or if the item arrives damaged or the goods appearance and quality deviates fully from those ordered, please notify us immediately, that is within 24 hours, and send us photos to our email firstname.lastname@example.org so that we can work with you to arrange a return, replacement, refund or credit.
If you wish to exchange or receive a refund on your order, the merchandise must be returned in its original received condition within 7-days.
Please be aware that furniture is highly susceptible to damage during transit. Our shipments are packed well so that they arrive safely, so please be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Please prepay your shipping fees, and return the damaged item(s) to the specified address at the time of claim.
Pottery/ glass products/ fragile products would not be eligible for returns. Once they are delivered in acceptable condition no request for damages would be entertained because of the nature of the product.
For some reason if you do not wish to proceed with your order, inform us immediately. In case the order has not been dispatched, we will cancel your order and refund the entire amount. No cancellations will be entertained for dispatched orders.